FAQs

Question:  Do I have to create a customer profile?

Answer:  Yes.  Customer profiles are needed.  Email and phone verification will be used to confirm your identity.

Question:  As a customer can I become a member?

Answer:  As we grow, we will bring in customer memberships that will provide preferred pricing and delivery fees. 

Question:  What is a customer rating?

Answer:  Customer ratings is an internal rating system that helps the seller understand customer performance.

Question:  My product did not arrive.  What do I do now?

Answer:  Contact your Vendor or supplier.  Vendors and stores are responsible for all shipping concerns.  If the problem is not dealt with properly, please feel free to contact us and we will begin a review process.

Question:  What happens if my product is damaged.

Answer:  Contact your Vendor or supplier.  Vendors and stores are responsible for all product sales concerns including refunds.  If the problem is not dealt with properly, please feel free to contact us and we will begin a review process.

Question:  What is the refund policy?

Answer:  Elevate matches the industry standard.  Our refund policy is listed on our Terms and Conditions page.  We set the minimum terms for return vendors return policy and the vendors agree to meet those terms when they sign up.  They can exceed them too.  For any returns and refunds please contact your vendor.  Please see the Terms and Conditions at your Vendors store to understand the return policy.

Question:  My Vendor or Customer was rude very rude to me?

Answer:  We believe the way we treat each other is very important which is why we’ve created a rating system for both Vendors and Customers.  Prior to purchase or sale, you can review the reputation of the seller or customer.  If you have a serious complaint first fill out the Vendor/Customer review.  If the problem is extremely serious, please contact us and we’ll begin an assessment which will determine if the Vendor or Customer should be removed.

Question:  Do you support small businesses?

Answer:  Yes, we support all types of businesses.  At Elevate Local we can help you launch in a day giving you access to a professional network of vendors and customers.  We make creating a store easy.  We also provide access to services that will help you take your business to the next level.

Question:  I am a Vendor.  Is there an advertising plan?

Answer:  Yes, we have many ways to help you advertise.  Each day and week we perform an analysis to determine how to best optimize our advertising investment and your dollars.  We can do the same for you to get your products listed on the web.  Additionally, our internal advertising options provide an array of well priced selections that will help you advertise right on the site.

Question:  I had a problem ordering, and my order wouldn’t go through.

Answer:  All orders should be working.  Please check your delivery address and options, and your payment.  If you’re still having issues, please look at the users guide.  If you need further help, please contact us at the emails below.

Question:  Can I create a profile?

Answer:  Yes.  All members will need to create a profile.  There is currently no membership fee.

Question:  How do I report a Vendor?

Answer:  Please fill out the following Report a Vendor Form for us and we’ll get in touch with you as soon as possible.

Question:  Where do I put suggestion Improvements.

Answer:  For all suggestions, please fill out the following Suggestion Form.

Question:  I have a general question?  Who can I contact for help?

Answer:  Please email info@elevatelocal.ca

Question:  Are you hiring?

Answer:  We are always looking for top talent.  Please send your resume to us.  We’ll also be posting opportunities as they arise.