Vendor Sign Up Instructions

Grow Your

E-commerce Shop

with elevate local

Follow the steps below or download
a Vendor Guidebook

Contact us at support@elevatelocal.ca when you need assistance.

 

Check with Designer and/or e-Commerce Specialist within our Vendors if you need help with your imagery preparation, store setup, product/service listing, etc.

Sign up & Apply for a
Vendor Account

Gather the following info to register a Vendor account:

  • First and Last Names
  • Email Address
  • Phone Number
  • Store Name
  • Preferred Store URL which will constitute part of a unique URL for your store: http://elevatelocal.ca/ElevateLocal
    /[your-preferred-URL]
  • Banking Info for payment transfers
  • Credit Card Info for monthly subscription plan fees
  • Once submitted verify your  email and log in to the Vendor Dashboard

Identity VErification

Sign in your account, go to Vendore Dashboard, then Settings, then Verification to submit files accordingly:

  • For ID Verification: Photo ID, e.g., Passport, Driver’s License
  • For Address Verification: Proof of Residence, e.g., Bank Statement, Utility Bill
  • For Company Verification: Business Registration
  • An Elevate Local representative will validate your contact information, may contact you, enable your store, and direct you to purchase your subscription.  This may take up to 24 hours

Set up a Store

Once the verification submissions are approved, sign in your account and go to Vendor Dashboard, then Settings, then Store to set up your store with the following:

  • Storefront Banner
  • Vendor Profile Picture
  • Store Phone Number
  • Store Address(es)
  • Email
  • Terms and Conditions
  • Store Schedule
  • Biography
  • Delivery Settings
  • Shipping Processing Time
  • Shipping Policy
  • Refund Policy
  • Return and Warranty Policy

List Products and/
or Services

List your products and/or services with the following:

  • Product/Service Cover Image
  • Product/Service Title
  • Product/Service Price
  • Product/Service Discounted Price and Schedule
  • Product/Service Short Description
  • Product/Service Long Description
  • SKU #
  • Attribute
  • Product-Specific Shipping and Tax Information
  • Product-Specific Return and Warranty Settings
  • Products and service listings may need approvals
  • Note: A subscription pack is needed to list products and services

Next Steps

Order Fulfillment

Customer service is our focus, and we want to see our customers receive their goods and services promptly to ensure they are happy. To help with this, Elevate Local uses a rating system to rate both vendors and customers. That way, customers know what they are getting, and vendors know to whom they are selling. It’s a win-win.

Shipping & Delivery

At Elevate Local, we provide an outlet for vendors to sell both products and services. Shipping is made simple with our shipping integration tool. You'll have the option of using the integrated shipping supplier or connecting our system with your own shipping provider. Additionally, because we are focused on developing local stores in your community, there will always be an option to have the products picked up at your store saving you money and time and gaining you vital exposure to customers. When you register, you'll need to identify which shipping provider you'll be using (or in person if applicable). As you make your product listings, you'll define your products shipping dimensions and weight into your products profile to make integrated shipping calculations simple and easy. Additionally, because you manage the shipping and fees you can offer specials such as free shipping on orders over $99.

Payments and Flow

Elevate Local uses Stripe, a third-party system, to process payments. Stripe holds and clears payments to and from your bank accounts for sales and Elevate Local returns. Our policy at Elevate Local is to ensure customers receive all products in good condition before releasing payment for the purchase. In addition, Stripe applies a minimum holding period to all sales to ensure they are final.

Returns and Refunds

Elevate Local Vendors are to directly process cancellations, exchanges, returns and refunds for Customers through means of their choice. Vendors are expected to process refunds within 15 days of goods being received.

Quality Control

Elevate Local places emphasis on the customer experience. Therefore, we reserve the right to approve or disapprove all images, wording, products, and services. Guidelines for images are available in the registration guide; however, a good rule of thumb is to ensure the images are clear, product or service focused, and properly fit into the space provided. In addition, all wording should be concise and clear and refer only to the store, product, or service. Services that may have final prices exceeding upfront estimates must indicate in the listing that "Additional fees for service may apply at time of provision". Elevate Local will ask a vendor to remove any language we deem inappropriate.

Have a question?

Contact support@elevatelocal.ca. We are always here to help!

Want to Become a Vendor
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